1. Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
2. Shipping Methods & Delivery Time
We offer reliable shipping options to ensure your products arrive fresh and on time:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days (availability depends on location)
Delivery times may vary during peak seasons, holidays, or unforeseen circumstances.
3. Shipping Charges
- Shipping charges are calculated at checkout based on order weight, destination, and selected shipping method.
- Free shipping may apply for orders above a certain value (as specified on the website).
4. Order Tracking
Once your order is shipped, a tracking number will be sent to your email or mobile number. Use it to track your order status online.
5. Shipping Restrictions
Currently, we ship to [list countries/regions]. We do not ship to P.O. boxes or APO/FPO addresses.
6. Damaged or Lost Items
- All orders are carefully packed to ensure freshness and safety.
- If your order arrives damaged or lost, please contact our customer support within 48 hours of delivery. We will assist with replacement or refund.
7. International Shipping (if applicable)
- International shipping charges, customs duties, and import taxes are the responsibility of the customer.
- Delivery times may vary depending on customs clearance.
8. Contact Information
For any shipping-related inquiries, please contact us at:
Email: [your email]
Phone: [your phone number]