1. Eligibility for Refunds
Refunds are provided for products that are damaged, defective, or incorrectly delivered. Customers must notify us within 7 days of receiving the order.
2. Non-Refundable Items
- Opened or partially consumed products
- Items damaged due to customer mishandling
- Perishable goods beyond the return period
3. Refund Process
- Contact customer support via email or phone with your order details and reason for refund.
- Once approved, return the product as instructed.
- Refunds are processed within 5–7 business days after receiving and inspecting the returned product.
4. Refund Method
Refunds are issued to the original payment method used for the purchase.
5. Exchanges
If you prefer a replacement instead of a refund for damaged or incorrect products, contact customer support to arrange an exchange.
6. Contact Information
For any refund inquiries, reach us at:
Email: [your email]
Phone: [your phone number]